sampokong Platform Privacy Notice
This page describes what we collect when you use sampokong and how we keep that data protected. Our privacy commitments center on transparency: we tell you what data we gather, why we gather it, and who may access it. We do not sell your personal information to third parties, and we do not use your gaming activity to build profiles for external marketing.
We at sampokong collect data in two main categories. First, account data: your email, phone number, identity documents (KTP, passport, driver's licence), and bank or e-wallet account details. We collect this to verify your identity (KYC), process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and settle withdrawals. Second, usage data: which games you access, which sports events you watch, session timestamps, and IP address. We collect this to prevent fraud, understand platform performance, and comply with local law.
We store all personal data on encrypted servers. We do not share account information with third parties except where local law requires it or where a payment processor (like mobile banking or local payment) needs account details to confirm a transaction. Your data may be held on servers in multiple jurisdictions, but it remains protected under our standard encryption practices.
What We Collect at sampokong
Account Registration and Identity Verification
When you create an account on sampokong, we ask for your email address and a password. We use email to send account alerts, payment confirmations, and withdrawal notifications. We hash your password using industry-standard encryption so that even our staff cannot see it.
Before you can withdraw funds, we require KYC (Know-Your-Customer) verification. We ask you to upload a photo of your government-issued ID (KTP, passport, or driver's licence) and provide a selfie for face matching. We store these documents encrypted on secure servers. We do not share these documents with any third party except where Indonesian law requires disclosure to financial regulators.
Payment Data
We collect payment information to process deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we record your e-wallet account identifier, the deposit amount, and the settlement status. When you deposit via e-wallet, mobile banking, local payment, online payment, or e-wallet Virtual Account, we record your bank account number (or virtual account number), the deposit amount, and confirmation timestamp.
We do not store full bank card numbers. We do not retain credit card details. We work with payment processors to handle sensitive banking information, and those processors encrypt all data in transit and at rest.
Gaming and Usage Data
We collect data about how you use sampokong: which games you play, which sports events you watch, session start and end times, and your device type (Android, iOS, or desktop). We use this data to improve our platform—for example, if we see that many users in Jakarta or Surabaya drop out during live football matches due to buffering, we optimize our video codec. We also use this data to detect fraud: if a withdrawal is requested from a different country than your usual login location, we flag it for review.
We do not sell this usage data to marketing firms or data brokers. We do not build external audience profiles. We do not share your gaming activity with third parties.
Key takeaways
- We collect email, password, identity documents, and payment account details for account creation and KYC
- We encrypt all personal data at rest and in transit using TLS and standard hashing
- We do not sell personal data to third parties
- We share payment data only with processors (mobile banking, local payment, etc.) and only as needed to settle transactions
- We log gaming and usage data to prevent fraud and improve platform performance
Our Privacy Policy and Your Rights on sampokong
Data Storage and Cross-Border Transfers
We store data on servers located in multiple jurisdictions. Your personal information may be processed by our team in Indonesia, Singapore, or other supported regions. We apply the same encryption and access controls regardless of server location. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
We retain personal data as long as your account is active. If you close your account, we retain essential data (transaction history, withdrawal records) for compliance with Indonesian law and payment processor requirements, typically for seven years. We delete or anonymize non-essential data (gaming history, session logs) within 12 months of account closure.
Third-Party Processors and Cookies
We use third-party processors to deliver our service. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) access only the data necessary to confirm deposits and settle withdrawals. Our hosting provider may see anonymized IP addresses and session metadata. Our analytics provider sees aggregated usage patterns but not personal account details.
Our mobile app and web browser use cookies and local storage to remember your login session, language preference, and video quality setting. You can clear cookies from your phone's browser settings. Clearing cookies will log you out; you can log back in using your email and password.
Your Rights and Data Requests
You have the right to request a copy of all personal data we hold about you on sampokong. You can request this via in-app support or by emailing our privacy team. We will provide your data within 14 days in a readable format.
You have the right to request correction of inaccurate data. If your registered name or address is incorrect, update it in app settings under "Account Details." You have the right to request deletion of your account. If you close your account, we will delete all non-essential data within 12 months, though we will retain transaction records as required by law.
Security and Fraud Prevention
We at sampokong use your personal data to prevent fraud and protect your account. We monitor for unusual login patterns: if someone tries to log into your account from an unexpected location or device, we may ask for additional verification. We scan for rapid deposit-and-withdraw cycles that might indicate account compromise. We cross-reference withdrawal destinations against your account registration to catch mismatched transfers.
If you notice unauthorized activity on your sampokong account, contact our support team immediately via in-app chat (available 24/7). We can freeze your account, reset your password, and review your transaction history.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or to comply with new regulations. We will notify you of material changes via email or in-app notification. Your continued use of sampokong after a policy update means you accept the new terms. If you do not agree with a change, you can close your account at any time.
Contact sampokong
If you have questions about our privacy practices or wish to exercise your data rights, you can reach our privacy team via in-app live chat (available 24/7) or by emailing our support address listed in the app under "Help & Support." We will respond to privacy requests within 14 days. Our services are available only where applicable law permits.