sampokongTerms of Use

When you create an account on sampokong, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules that govern your use of our service—from account opening and deposit processing through to withdrawal review and dispute resolution. We have written them in plain language so you understand your rights and obligations before you engage with our platform.

Our terms reflect our commitment to transparency. We do not hide fees in footnotes, do not impose arbitrary withdrawal limits, and do not change our policies without notice. We also respect your jurisdiction—our service is available only where applicable law permits, and we enforce this boundary strictly. If you are accessing sampokong from a location where online gaming is prohibited, we will suspend your account.

This page covers the key terms that govern your relationship with sampokong. If you have questions about any section, our support team is available 24/7 via in-app chat or email.

Account Opening and Eligibility on sampokong

To open an account on sampokong, you must be at least 18 years old and a resident of a jurisdiction where our service is legally available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sampokong comply with their own jurisdiction's law.

When you register on sampokong, you provide your name, email, phone number, and date of birth. We use this information to verify your identity and prevent fraud. We store your personal data encrypted on secure servers and never share it with third parties without your consent, except where required by law.

Before your first withdrawal, we require KYC (Know-Your-Customer) verification. You must upload a copy of your ID (KTP, passport, or driver's licence) and provide a selfie for face matching. This process takes subject to verification on your phone, and we typically confirm within 6–12 hours. We use this verification to comply with anti-money-laundering regulations and to protect your account from unauthorized access.

Deposits and Payment Methods on sampokong

We support eight payment methods to serve players across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking), settlement typically takes subject to verification. When you deposit via local payment or bank transfer (online payment, e-wallet, mobile banking, local payment Virtual Account), settlement typically takes subject to verification. We notify you via push notification and SMS the moment we detect payment confirmation, and your balance updates instantly in the app.

We do not charge deposit fees. We do not require minimum deposit amounts. We do not lock your balance or impose hidden terms. What you deposit is what you have available to play with immediately. If a deposit fails, we will refund the amount to your original payment method within 24 hours.

Withdrawals and Review Windows on sampokong

When you request a withdrawal from sampokong, we initiate a standard review process. We verify your identity matches your withdrawal destination, check your account history for fraud patterns, and scan for rapid deposit-and-withdraw cycles that might indicate account compromise. This review typically takes 24–48 hours. Once cleared, we send funds to your chosen payment method. We notify you via push notification and SMS when your withdrawal is sent.

We do not charge withdrawal fees. We do not impose maximum withdrawal limits. We do not delay withdrawals arbitrarily. Our review window exists to protect your account and our platform from fraud—not to hold your money. If we identify suspicious activity, we will contact you via in-app chat or email to verify the withdrawal before processing.

Our sampokong Policies and Commitments

Account Security and Password Management

We encrypt all account data and payment information with TLS. We do not store your password in plain text; we hash it using industry-standard algorithms. You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, reset your password immediately or contact our support team via in-app chat.

Our app automatically locks your session after subject to verification of inactivity to protect against unauthorized access if you leave your phone unattended. When you return, simply log in again—your balance and betting history are untouched. We also log every login to your account; review them under "Security" in app settings. If you see a login you do not recognize, you can end that session remotely.

Fair Play and Game Integrity on sampokong

We do not fabricate odds, do not guarantee wins, and do not manipulate game outcomes. All our slot games and live-dealer tables use certified random-number generators (RNGs) audited by independent third parties. Our sports odds are set by professional traders and adjust in real time based on market movement, just like any licensed sportsbook. Our esports odds reflect genuine tournament dynamics, not invented predictions.

We also do not pressure players into rapid betting cycles. We do not send notifications saying "You are missing out" or "Deposit now for a bonus." We do not use dark patterns or manipulative design. We believe players should engage with sampokong because they choose to, not because we have engineered their behaviour.

Dispute Resolution and Account Suspension

If you believe we have made an error in settling a bet, processing a withdrawal, or calculating your balance, contact our support team via in-app chat or email. We will investigate your claim within 48 hours and respond with our findings. If we find an error, we will correct it immediately and credit your account.

We reserve the right to suspend or close your account if we detect fraud, money laundering, account sharing, or access from a prohibited jurisdiction. We will notify you of the suspension and provide an opportunity to respond before permanent closure. If we close your account, we will return any remaining balance to your registered payment method within 30 days.

Jurisdiction and Applicable Law

sampokong operates in supported jurisdictions where online gaming is permitted by local law. Our service is not available in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sampokong comply with their own jurisdiction's law. We do not offer our services to players in restricted regions, and we reserve the right to suspend accounts that access our platform from prohibited jurisdictions.

These terms are governed by the laws of the jurisdiction in which sampokong is licensed to operate. Any disputes arising from your use of sampokong will be resolved through our internal dispute resolution process first. If you remain unsatisfied, you may escalate your claim to the relevant regulatory authority in your jurisdiction.

Changes to Our Terms

We may update these terms from time to time to reflect changes in our service, legal requirements, or business practices. We will notify you of material changes via in-app notification and email at least 30 days before they take effect. Your continued use of sampokong after the effective date constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account and request a refund of any remaining balance.

Our commitment to you is simple: we operate sampokong with transparency, fairness, and respect for your privacy. We handle your account data with care, process your payments reliably, and settle your withdrawals fairly. We operate where applicable law permits, and we respect the legal boundaries of each jurisdiction we serve. If you have questions about these terms or your rights on sampokong, our support team is available 24/7 via in-app chat, email, or in-app help center.